Contact Translucent Software
We are always striving to provide you with the best applications that we can, so we would really like to hear from you if you have and questions, comments, feature requests or problems.
We are currently trying the low-tech way of battling spammers with our email information so if you want to contact us, you can send an email to:
support at translucentsw dot com
Translucent Help & FAQ
If after you have looked through this list and did not find an answer to your problem with Translucent please Contact Us.
- Why has Translucent changed from using the status bar?
- In Mac OS X 10.10 Apple deprecated the use of the status bar for anything other than icons. The functionality will be removed and break Translucent from running at some point. Currently Translucent runs without issue on versions up to 10.13. Version 10.14 does not allow the shrinking or expanding of the status bar, so Translucent runs without problem but it cannot adjust its content width.
- I have a core i5/i7 and Translucent shows the processor "threads" in addition to the physical processors.
- The reason that Translucent shows the processor "threads" in addition to the physical processors, i.e. you have a dual-core i5 and Translucent displays 4 processors, is because the operating system actually counts the processor threads as logical processors on the system. The operating system, thus Translucent, sees no difference between a processor thread and an actual processor, to the system they look like one and the same thing.
- I have a cpu that does dynamic frequency stepping but the cpu frequency does not change?
- The documented way that Intel has for determining processor performance is to use a specific processor performance instruction. The only problem with this is that this instruction currently is not callable. So Translucent has to use the processors built-in clock to calculate what frequency the processor is running. This works on some processors but on others the processors the clock counts at a constant rate regardless of what the current frequency the processor is running, which ultimately means the frequency can not be calculated.